1. Scope and App Partner Support
This App Privacy Policy applies only to the Daora app and related Daora app services. It does not apply to the Daora marketing website, other Daora websites, future customer apps, partner apps, or other software products that may have separate privacy policies or product-specific notices.
SQIP LLC is Daora’s app support and technology partner. SQIP LLC may help operate, maintain, support, secure, and troubleshoot the Daora app. App-related technical support is available at appsupport@sqip.ninja.
The Daora app is intended for authorized users of specific homes, properties, private customer environments, WLED lighting-control installations, and related Daora customer deployments. Access is controlled through account registration, email authentication, and home-code or invite-code assignment.
2. Account Registration and Authentication
If an account is created for the Daora app, Daora and its app support or technology partners may collect and process email address, password or authentication credential, account status, login activity, security verification records, multi-factor authentication activity, account support and recovery information, and home code, invite code, or property-assignment information.
Account registration requires a valid home code, invite code, or similar access code. This code assigns the account to a specific home, property, private customer environment, or authorized WLED lighting-control installation. An account cannot be created without a valid home code or invite code.
Home codes may be provided by Daora, an authorized administrator, or an authorized user of the applicable home or property. Users may only use a home code if they are authorized to access the related home, property, lights, devices, or customer environment.
Daora uses email-based two-step verification or multi-factor authentication. This may involve sending a one-time PIN, code, or verification link to the account email address.
Daora and its app support or technology partners do not store passwords in plain text. Passwords are protected using a password hashing process and related security controls. For security reasons, specific hashing algorithms, configuration, and implementation details are not publicly disclosed.
3. Home Codes, Invite Codes, and Property Assignment
A home code is used to associate a newly created account with a specific home, property, private customer environment, or authorized WLED lighting-control installation. Once an account is associated with a home or property, the account may be able to view, access, control, or manage the WLED lights and related device-control features assigned to that home or property.
Daora may collect and process information related to home codes and property assignment, including the code used during registration, the home or property assigned to the account, the user or administrator who created or issued the code, code creation and redemption records, account access permissions, and logs related to failed attempts, misuse, abuse, or unauthorized access attempts.
Home codes should not be posted publicly or shared with unauthorized people. If a home code is lost, misused, shared with the wrong person, or suspected of being compromised, an authorized user or administrator should revoke or replace the code where available, or contact Daora app support for assistance.
4. Information Collected Through the App
When you use the Daora app, Daora and its app support or technology partners may collect information needed to operate, secure, troubleshoot, and support the app, including account information, email address, authentication and login records, home code or invite code information, home or property assignment, user role or access level, lighting-control permissions, code creation and misuse logs, device or browser information, app usage information, error reports, diagnostic data, crash logs, security logs, support requests, user-generated content, random diagnostic identifiers generated by the app, support codes associated with manually submitted diagnostic reports, and configuration, preset, playlist, lighting, device, or control data submitted through or connected to the app.
Daora does not currently use the Daora app to collect precise location, camera data, payment card data, payment processing information, AI prompt or AI-generated feature data, biometric information, contacts, photos, microphone data, or raw free-form message text in diagnostic reports.
If Daora adds features that collect new categories of information, Daora will update this App Privacy Policy as appropriate.
5. App Diagnostics and Crash Reports
Daora may collect limited app diagnostics to help us find crashes, fix bugs, improve performance, protect the service, and support users. Diagnostics are enabled by default, and you can turn them off at any time in the Daora app under Settings > Account > Share App Diagnostics.
Diagnostics may include app version, build number, operating system version, device model family, language and region settings, time zone, timestamps, app lifecycle state, whether the previous app session ended unexpectedly, the last screen or feature area used, sanitized app events, error categories, network status category, launch or response timing, and other technical information needed to understand app reliability.
Diagnostics do not include your password, authentication tokens, invite codes, claim keys, device secrets, payment information, precise location, contacts, photos, microphone data, camera data, home names, controller names, controller IP addresses, lighting credentials, or raw free-form message text.
Automatic diagnostic reports use a random diagnostic identifier generated by the app. We do not use automatic diagnostics to identify you by name, email address, home, or account. If you choose to send diagnostics manually, the app may show a support code that you can provide to Daora support so we can locate that specific report.
We use diagnostics only for app functionality, reliability, security, troubleshooting, customer support, and service improvement. We do not sell diagnostics, use them for advertising, or share them with third-party advertising networks.
Diagnostics are transmitted securely and stored with access controls. We retain diagnostic reports for up to 90 days unless a longer period is required to investigate abuse, security, legal, or support issues.
If you turn off diagnostics, the app stops sending automatic diagnostic reports and deletes unsent diagnostic reports waiting on your device. Reports already sent may remain until they expire under the retention period above.
6. WLED-Originated and User-Generated Content
The Daora app may use, display, process, store, sync, or transmit user-generated content originating from WLED, custom firmware, or related lighting-control environments. This may include presets, playlists, scenes, effect settings, color settings, device names, configuration names, labels, notes, schedules, automation-related settings, and other lighting or device-control content created, imported, modified, or submitted by users.
Some user-generated content may not be personal information by itself. However, it may become personal or sensitive if users include names, company names, location references, customer identifiers, network details, device labels, or confidential business information in presets, device names, labels, notes, or configurations.
Users should avoid placing sensitive personal information, passwords, secrets, credentials, private keys, access tokens, or confidential security details inside WLED-related names, labels, presets, playlists, or configuration fields unless specifically instructed through an approved secure workflow.
7. Private Customer Use and Authorized Administrators
The Daora app is intended for use by authorized private customers and related customer environments. Depending on the customer relationship, Daora may receive information from customers, homeowners, family members, authorized users, administrators, contractors, app support partners, technology partners, or service providers, share limited information with them, or coordinate with them to provision access, verify authorized users, support deployments, operate and maintain the app, troubleshoot technical issues, respond to customer requests, maintain security, investigate misuse, and improve reliability.
Information shared with authorized customers, homeowners, administrators, contractors, app support partners, technology partners, or service providers is intended to support operation, security, administration, and customer support of the Daora app and related customer environments. Daora does not share this information for third-party advertising, marketing resale, data brokerage, or unrelated commercial use.
Separate customer agreements, installation agreements, administrator rules, support terms, or service terms may also apply.
8. Push Notifications
Daora may use push notifications in the app where enabled by the user, device, platform, or customer environment. Push notifications may be used for account alerts, security notifications, login or verification notices, software status updates, service alerts, support-related updates, device or lighting status notifications, and administrative notices.
Daora does not currently use push notifications for third-party advertising. Users can usually manage push notification permissions through their device or app settings. Some important security, account, or administrative notices may still be sent by email or shown inside the app.
9. Cloud Hosting, Authentication, Diagnostics, and Service Providers
Daora may use Amazon Web Services, Microsoft Azure, Akamai, in-house hosting, or other infrastructure providers to host, operate, store, secure, deliver, and support portions of the Daora app, software, databases, logs, backups, content-delivery systems, diagnostic systems, and related infrastructure.
Daora may also use service providers for authentication, email delivery, security, diagnostics, support, storage, backups, and app operations. Email-based authentication, password reset messages, login verification codes, MFA PINs, service notices, account alerts, support messages, and deletion confirmations may be sent through Daora’s email systems or service providers.
Diagnostics and crash reports may be processed through Daora-controlled systems, SQIP LLC systems used to support the Daora app, or service providers used to operate, secure, troubleshoot, and improve the app.
These providers process information only as needed to provide services to Daora or as otherwise permitted by applicable law and agreements. Daora does not use cloud, hosting, content-delivery, diagnostic, or infrastructure providers to sell user information, serve third-party targeted advertising, or disclose customer account information for unrelated third-party marketing.
10. How We Use App Information
Daora may use app information to create and manage user accounts, authenticate users, send verification codes or one-time PINs, provide multi-factor authentication, assign accounts to the correct home or property, operate the app, provide support, support private customer deployments, maintain reliability and security, detect and respond to fraud or unauthorized access, troubleshoot bugs and crashes, manage WLED-related user content, process app diagnostics and crash reports, investigate app performance and reliability issues, communicate about account and service matters, enforce access controls, comply with obligations, and protect Daora, customers, homeowners, authorized users, and others.
Daora does not use personal information collected through the Daora app for targeted advertising.
11. How We Share App Information
Daora does not sell, rent, disclose, or share account holder information with unaffiliated third parties for advertising, marketing, data brokerage, or commercial resale.
Daora may share limited app information with service providers, SQIP LLC as Daora’s app support and technology partner, authorized customer administrators, home administrators, homeowners, contractors, or service providers when needed to operate, secure, support, troubleshoot, or administer the app, customer environments, diagnostics features, or related services.
SQIP LLC may process limited app information, diagnostic reports, support codes, account-support information, and technical troubleshooting information as needed to support the Daora app, investigate issues, maintain reliability, respond to user requests, and assist with app operations. SQIP LLC does not use Daora app information for third-party advertising, marketing resale, data brokerage, or unrelated commercial use.
Daora may also disclose information if necessary to comply with law, protect rights or safety, detect or prevent security incidents, enforce agreements, complete a business transfer, or act with user direction or consent.
12. Sale of Personal Information, Advertising, and Tracking
Daora does not sell personal information collected through the Daora app.
Daora does not rent, disclose, or share account holder information with unaffiliated third parties for advertising, marketing, data brokerage, or commercial resale.
Daora does not currently use third-party advertising networks in the Daora app. Daora does not currently use personal information collected through the Daora app for targeted advertising.
Daora does not use app diagnostics, crash reports, diagnostic identifiers, or support codes for advertising, third-party advertising, data brokerage, or cross-app tracking.
13. Data Retention
Daora keeps app information only as long as reasonably necessary to maintain active accounts, provide app access, support private customer deployments, respond to inquiries, provide support, maintain business records, resolve disputes, improve and secure the app, investigate crashes, bugs, reliability problems, security issues, support issues, or abuse, and comply with legal, accounting, tax, security, or contractual obligations.
Account information may be retained while an account remains active. Some records may be retained after account closure when required or permitted for legal, security, audit, dispute-resolution, backup, fraud-prevention, or business recordkeeping purposes.
WLED-related user-generated content and home-code, invite-code, property-assignment, and access-control records may be retained while needed to provide the app, support customer environments, maintain backups, verify authorization, investigate misuse, support customers, or comply with obligations.
Diagnostic reports are retained for up to 90 days unless a longer period is required to investigate abuse, security, legal, or support issues. Unsent diagnostic reports waiting on a user’s device are deleted when the user turns off Share App Diagnostics.
14. Account Deletion and Privacy Requests
Users may delete or request deletion of their Daora app account through the app or by contacting Daora app support.
To delete an account in the app, users must go to account settings and follow the prompts shown in the app. The deletion process may require confirmation steps, including typing a final verification word or phrase to confirm the request.
Users who cannot access the app, no longer have the app installed, or prefer to request deletion outside the app may request account deletion by contacting appsupport@sqip.ninja from the email address associated with the account when possible. Daora or SQIP LLC may require verification before processing the request.
Deleting an account may remove that user’s access to the assigned home, property, private customer environment, or WLED lighting-control installation. Deletion of an individual account may not delete shared home, property, lighting, preset, playlist, configuration, diagnostic, or device-control data that belongs to another user, homeowner, customer, Daora, or an authorized administrator.
To request deletion of a diagnostic report connected to a support code, contact appsupport@sqip.ninja and include the support code. Diagnostic reports that are not connected to a support code are automatically deleted after the retention period described in this App Privacy Policy.
15. Children, Minors, and Family Use
The Daora app may be used by children or minors only when access is created, approved, invited, or managed by a parent, legal guardian, homeowner, family member, customer administrator, Daora administrator, or other authorized adult.
Children and minors may not independently create unrestricted accounts. App registration requires a valid home code, invite code, or similar access code that must be obtained from Daora, an authorized administrator, or an authorized user of the applicable home or property.
The Daora app is designed for WLED lighting control using custom firmware and related private customer environments. It is not designed to provide children with general web browsing, public internet access, social networking, open messaging, advertising, public posting, or unrestricted communication with other users.
Parents, legal guardians, homeowners, and authorized administrators are responsible for supervising use of the app by children or minors. If Daora learns that an account was created by a child or minor without proper authorization, Daora may disable the account, revoke access, invalidate related home codes, and delete associated personal information where appropriate, unless retention is required or permitted for legal, security, fraud-prevention, audit, backup, or contractual reasons.
16. Security and App Permissions
Daora takes reasonable administrative, technical, and organizational measures to protect app information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication requirements, email-based multi-factor authentication, encryption in transit, logging, monitoring, diagnostic access controls, and other security practices appropriate to the app and related services.
No app, software platform, email system, network, cloud service, hosting environment, or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials, using a strong password, protecting access to their email account, keeping home codes private, and promptly notifying Daora app support of suspected unauthorized access.
The Daora app should only request permissions needed for its lighting-control and account-security features. Daora does not currently use the app to collect precise location, camera data, payment information, biometric information, microphone data, contacts, photos, or AI-feature data.
17. Your Privacy Choices
Subject to legal, security, contractual, and technical limitations, users may contact Daora app support at appsupport@sqip.ninja to request information about personal information maintained about them, correction of inaccurate information, deletion where appropriate, account deletion or deactivation, stopping non-essential communications, or answers about app information handling.
Daora may need to verify your identity, account ownership, email address, home or property authority, or administrator authority before completing certain requests.
App Diagnostics Choices
You can turn Daora app diagnostics on or off at any time in the Daora app:
Settings > Account > Share App Diagnostics
When Share App Diagnostics is off, Daora does not send automatic diagnostic reports. The app may still use basic on-device logs temporarily so the app can function, but those logs are not sent to Daora unless you choose to send a manual report.
You can also choose Send Diagnostics Now to create a manual support report. Manual reports are optional. When you send one, the app may show a support code that you can share with Daora support so we can find that specific report.
To request deletion of a diagnostic report connected to a support code, contact appsupport@sqip.ninja and include the support code. Diagnostic reports that are not connected to a support code are automatically deleted after the retention period described in this App Privacy Policy.
18. International Users, Links, and Contact
Daora is based in the United States. If you access the app or related services from outside the United States, your information may be processed in the United States or other locations where Daora, SQIP LLC, customers, app support partners, technology partners, or service providers operate.
The app may link to third-party websites, services, app stores, authentication services, support systems, Daora resources, WLED resources, or other tools. Daora is not responsible for the privacy practices of third parties.
Daora may update this App Privacy Policy from time to time. When changes are made, the effective date will be updated.
Questions, requests, or privacy concerns about the Daora app can be sent to appsupport@sqip.ninja. General Daora business inquiries can be sent to daoralighting@gmail.com.
